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Terms & conditions

General conditions

  1. Vehicle reservations — Must be made at our platform or by telephone contact and formalized by sending an email, duly identified with the requester's details so that the rental agreement can be correctly completed. Reservations are subject to confirmation by the same means, under the conditions previously agreed.
  2. Minimum rental period — 1 day (24 hours) with a tolerance of 60 minutes. Once the tolerance period has been exceeded, RENT&EXIT reserves the right to charge an additional day. In the event of early return, RENT&EXIT does not provide refunds of rental amounts.
  3. Vehicle deliveries and collections — Considered at RENT&EXIT stations and at client companies within a radius of 20 Km, at no additional cost during normal business hours and subject to operational availability. Deliveries and collections between 7pm and midnight or between 6am and 8.30am are subject to an additional cost of 35 euros. Between midnight and 6:00am the cost is 50 euros. At airports, a fee of 25 euros will be charged for each previously arranged delivery or collection.
  4. Drivers — In accordance with the legislation in force, only the drivers named in the rental agreements may drive the rented vehicles, the presentation of original and valid documents at the time of signing being indispensable (Citizen Card or passport and driving licence). In the event of an accident in which the driver is not identified in the agreement, the lessee shall be liable for the full payment of all damage identified on the vehicle.
  5. Driver age — Minimum 21 years of age and 1 year of driving licence for groups A, B, C, H, M1, M2. For the remaining groups, 23 years of age and 2 years of driving licence.
  6. Prohibited use — By drivers operating under the influence of alcohol or narcotics. Participation in sporting competitions is not authorised.
  7. Own Damage Insurance (SDP) — Included in the rates charged, it covers liability in the event of accident, collision or rollover, the lessee being responsible for the payment of an excess where liability is attributed to them.
  8. Theft Insurance (SR) — Included in the rates charged, it covers liability in the event of theft or robbery, the lessee being responsible for payment of the applicable excess. The lessee undertakes to report the theft to the competent authorities, the delivery of the original key to RENT&EXIT being indispensable. Failure to comply with these requirements shall make the client responsible for any and all incidents and damage caused to the vehicle.
  9. Personal Accident Insurance (SAP) — Included in the rates charged for the driver. For the remaining passengers, and for an amount of 7,00 euros/day or 70,00 eur/month, a SAP may be taken out with cover for death or disability in the amount of 25 000,00 euros or treatment expenses up to 2 500,00 euros.
  10. Single window-breakage insurance — For an amount of 12,00 euros/day or 120,00 euros/month, single window-breakage insurance may be taken out.
  11. Excess reduction insurance — For a daily amount varying according to the vehicle group, you may take out insurance to reduce the excess amount by 50%. Group A, B, H, M1, M1L, F0, MT1, GP – 10,00 eur. Group C, C1, C2, H1, H2, M2, F1, MT2 – 16,00 eur. Group I, G, J, L, MT3 – 20,00 eur. Group D, I1, I2, JL, LL, M, ML, M4, M5, M7, M8, M9, M10, F2 – 25,00 eur. Group E, V, N, F3, MH2, MH3 – 30,00 eur. Group O, E2 – not applicable.
  12. Excesses — In the event of an accident, the lessee is responsible for the payment of an excess for each occurrence, up to the maximum amount set for each group. Group A, B, H – 1000,00 eur. Group C, C1, C2, H1, H2 – 1600,00 eur. Group I, J, L– 2000,00 eur. Group D, JL, M – 2500,00 eur.
  13. Other damage — Damage not resulting from accidents, caused by negligence or carelessness, as well as under the influence of alcohol or narcotics, caused by the driver or third parties, is not covered by the excess, the lessee being responsible for the payment thereof in accordance with the repair estimate produced by the vehicle brand's representative or a workshop recognised by RENT&EXIT. Damaged or missing wheel rims and tyres, and damage to the lower or upper part of the vehicle, are not covered by the excess, the cost of their repair or replacement being the lessee's sole responsibility.
  14. Accidents — The lessee must immediately contact RENT&EXIT, informing them of the location and circumstances of the accident, and at the same time call the authorities to make the relevant report of the occurrence, remaining at the accident site. The lessee must complete the joint accident report with all the necessary details, for subsequent delivery to the insurance company that represents RENT&EXIT. Accidents resulting from a proven breach of the Highway Code are not covered by the excess, the lessee being responsible for the payment of the damage in accordance with the repair estimate produced by the vehicle brand's representative or a workshop recognised by RENT&EXIT. A claim-file opening fee of 25,00 eur will be charged. In the event of an accident, the excess will be withheld until the process is concluded and liability is attributed. Should liability for the accident be attributed to the lessee, the cost of the report for third-party damage will be 150,00 eur.
  15. Breakdowns — The lessee must immobilise the vehicle and immediately contact RENT&EXIT, informing them of the possible breakdown so that the necessary measures can be taken to resolve the situation.
  16. Maintenance — The lessee undertakes to periodically check the engine oil levels and the coolant level in the cooling system (every 5000km travelled at most), topping them up if necessary, and subsequently presenting the relevant costs to RENT&EXIT. Should a breakdown occur as a result of the absence of water or oil in the engine, the lessee is automatically responsible for the full payment of the repair, in accordance with the estimate produced by a workshop recognised by RENT&EXIT. The lessee must also periodically check the air pressure in the tyres and the wheel alignment. Whenever abnormal wear of these is found, resulting from negligent driving, RENT&EXIT may charge for it. Whenever any mechanical intervention not mentioned herein is warranted, the lessee must give prior notice of the need for it in order to obtain authorisation and the location where it is to be carried out.
  17. Cleaning — The lessee must return the vehicle in cleaning conditions identical to those at pick-up. Should this not be the case, a cleaning fee of between 50,00 eur and 200,00 eur (maximum) may be applied.
  18. Refrigerated vehicles and containers — The lessee is responsible for all damage caused to the refrigeration units and the cargo box, in accordance with the estimate produced by a workshop recognised by RENT&EXIT.
  19. Advertising on vehicles — The lessee must request authorisation for such use, assuming sole responsibility for its placement and removal, as well as for any damage resulting from it or from any breach of the legal rules governing advertising.
  20. Fines — The lessee is responsible for any and all fines or administrative offences incurred during the term of the rental agreement. Each identification will carry an administrative cost of 25,00 eur.
  21. RENT&EXIT is expressly authorised to provide the police authorities and motorway operating concessionaires and others with the lessee's identification data, for the purpose of identifying the driver, following notification of any administrative offence proceedings.
  22. Fuel — The vehicles must be returned to RENT&EXIT with the same fuel level as when they were handed over. Should differences be found, the lessee will be responsible for the payment of the missing fuel. Should fuel mix-up occur in the rented vehicles, the lessee is responsible for all costs resulting from the cleaning and repair of damaged components. An Adblue fee of 2,00 eur per day or 20,00 eur per month will be applied to all rentals.
  23. Documents and keys — In the event of loss, the lessee is responsible for the full payment of the costs resulting from their replacement.
  24. Civil Liability Insurance, Driver Insurance, Travel Assistance Insurance — Included in the total rental amount (itemised).
  25. ViaVerde device — For an amount of 1,85 eur per day or 18,50 eur per month, it may be made available upon request. In accordance with ordinance 190/2013, RENT&EXIT is authorised to debit the credit card for all toll passages made, once these become available on the ViaVerde website. An administrative management fee for opening the file of 10,00 eur will also be applied.
  26. Child seat — For an amount of between 30,00 eur and 40,00 eur per rental, a child seat may be made available.
  27. Rental territory — The amounts presented do not include trips abroad; however, these may be considered subject to authorisation from RENT&EXIT and the payment of an additional fee of between 100,00 Eur. and 150,00 Eur. depending on the vehicle group.
  28. Authorised mileage — Mileage limited to 300km per day or 3500km per month (extra km 0,35 Eur).
  29. Weekend rental — Period of 48 hours starting at 6pm on Friday and with return by 6pm on Sunday.
  30. Payment terms — At the start of the rental, by cash, credit card or debit card recognised by RENT&EXIT.
  31. Chauffeur service — On request.